FAQs
Frequently asked questions
You’re probably not the first. We’ve pulled together answers to the things clients often ask us about our services, process, timings, costs, platforms and how we work. Have a browse, and if anything still feels unclear, just get in touch.
Showing 24 of 173 FAQs
Yes. Ecommerce can be added where appropriate and is quoted separately from the standard website package.
Yes. We can review common WordPress and WooCommerce performance issues and explain where improvements are realistically possible.
If the existing setup is increasingly fragile, expensive to maintain or limiting what the business needs to do, we can help assess whether repair or rebuild offers better value.
Yes. We can create landing pages and site sections for product launches, promotions and seasonal activity.
Premium Care includes up to three hours of website updates each month.
A real person reviews it, asks for anything else we need, explains the recommended route and provides a cost or estimate before work begins.
Your website address is the most useful starting point. Tell us what has happened, what you need changing, how urgent it is and anything that may have changed recently.
Yes. Once we understand the job, we’ll confirm the recommended route and expected cost before substantial work begins.
Yes. For urgent or more complicated enquiries, you can contact the Upkeep / Think Creative team directly during working hours.
Ad-hoc WordPress support starts from £80 per hour. Where the work is clear, we’ll provide a cost or estimate before starting.
We’ll explain what we’ve found and discuss any additional cost before carrying out substantial extra work.
Yes. Additional bespoke page templates can be added and quoted separately.
The current proposal structure is 25% to begin, 25% when the approved design moves into development and 50% on completion before launch.
Our standard WordPress Elementor website starts from £2,700 + VAT.
Planning, sitemap, up to six page templates, visual directions, responsive design, WordPress and Elementor development, contact forms, SEO foundations, Analytics and Search Console setup, agreed content migration, testing, launch and the first year of hosting and technical support.
Yes. We can review technical and on-page SEO and explain what is worth fixing first.
No. Nobody can honestly guarantee page-one rankings. We’ll focus on what is realistically achievable and the things within your control.
SEO foundations make sure the website starts from a technically sensible position. Ongoing SEO involves continued optimisation, content improvement, monitoring and strategy.
Yes. On-page SEO can include page titles, meta descriptions, heading hierarchy, internal linking and content structure.
Yes. New Upkeep websites include sensible site structure, headings, metadata controls, sitemap setup, indexing foundations and Search Console.
SEO foundations are included. That covers the technical and structural basics. Ongoing SEO strategy and content optimisation sit outside the standard website scope.