FAQs
Frequently asked questions
You’re probably not the first. We’ve pulled together answers to the things clients often ask us about our services, process, timings, costs, platforms and how we work. Have a browse, and if anything still feels unclear, just get in touch.
Showing 24 of 173 FAQs
Yes. Hosting is one part of the wider performance picture and can become a limiting factor on some sites.
Yes. We can help with page updates, Elementor or WPBakery issues, theme and plugin troubleshooting, performance and maintenance.
We review the theme version, page builder, plugins, PHP, custom code and hosting environment before recommending the sensible route.
Often, yes. If the underlying setup is still healthy, we can make focused layout, content, performance and usability improvements.
Yes. We can investigate inherited WordPress websites, including older themes and page builders, and work out what’s there before recommending next steps. That includes sites built by other agencies, freelancers or previous in-house teams.
Yes. If your website has gone down, is showing a critical error or something important has stopped working, we can investigate and help get things back up and running. For London businesses, where a site problem can quickly affect leads, sales or a campaign launch, we focus on finding the cause first and getting you a clear plan.
Yes. Our maintenance covers keeping your website updated and monitored, with support for problems and changes as they come up. It’s handled remotely, so it fits around a busy London team without anyone needing to be on site.
Yes. We’re based in Winchester, Hampshire, but most WordPress support, design and development is handled remotely, which is how many London teams already prefer to work. You’ll deal with a real person by email, phone or video call.
Yes. We can create, update and troubleshoot forms and common integrations and make sure enquiries are reaching the right place.
Yes. We can act as additional WordPress resource for landing pages, content, forms, analytics, troubleshooting, hosting and maintenance.
Yes. We can help get the foundations of Analytics, Search Console and tracking set up and behaving properly.
Yes. We can design and build pages for campaigns, events, services and promotions within your existing WordPress site.
Yes. We can design and build landing pages for campaigns, events, promotions and new services.
Yes. New content, layouts, blogs, case studies, imagery and page changes are exactly the type of work we can help with.
Yes. Supply the content and we can publish and format it consistently with the rest of the site.
Advanced subscriptions, bespoke checkout logic, major integrations and larger ecommerce projects may need the wider Think Creative team.
Yes. We can investigate checkout behaviour, validation problems, plugin conflicts and customer journey issues.
Yes. Checkout, payment and other business-critical WooCommerce problems can be investigated through our support service.
Yes. We can investigate common payment gateway setup, configuration and plugin compatibility issues.
Yes. We can review standard shipping methods, rules and WooCommerce configuration.
Yes. We can help with products, checkout, payments, plugins, performance, hosting and ongoing maintenance.
Yes. We can update products, categories, imagery, descriptions and campaign content.
Yes. We can update products, categories, attributes, variations, imagery and other ecommerce content.