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Jupiter theme support

Running a WordPress website built with Jupiter or Jupiter X?

Jupiter has been used extensively for business and marketing websites over the years, often alongside WPBakery or Elementor.

We can help diagnose existing Jupiter builds, make page and content changes, troubleshoot theme and plugin issues and keep older installations properly maintained.

Get Jupiter support
We do not need to have built or hosted your website to help.

How we can help you

A familiar theme can still become complicated over time

Older Jupiter sites can contain layers of theme settings, page-builder content, plugins, custom CSS and legacy functionality.

We will first understand which version you have and how the site has been built, then recommend the safest way to make the change you need.

What we do

Jupiter support when you need it.

  • A wizard with long white hair and beard, dressed in a blue robe and matching pointy hat. One hand waving at a desktop screen and the other hand holding a yellow star tipped wand.
    Page & content changes

    Update existing layouts, copy, imagery and page components within the current Jupiter setup.

  • Tablet shaped frame with a small bakery window in the centre, with a classic bread loaf shape in the centre warming up.
    WPBakery & Elementor

    Support Jupiter installations that use either page builder, including responsive and template issues.

  • Digital screen with multicoloured pie chart, the screen is accessorised with monster truck style fins and big grippy wheels and front headlights.
    Theme & plugin troubleshooting

    Investigate compatibility issues, failed updates and unexpected layout changes.

  • A green shelled turtle, mouth open and eyes wide, clutching whilst strapped onto a blue rocket shooting into the sky.
    Performance

    Reduce avoidable weight from imagery, plugins and common configuration problems.

  • A machine made up of different cogs, buttons and sliding controls hooked up to a blue and green server box and a red desktop mouse.
    Hosting & maintenance

    Managed hosting, backups, updates, monitoring and ongoing support.

  • Large crane lifting a yellow lego brick, stacking different multicoloured lego shaped blocks together in a pyramid style.
    Rebuilds

    Where an older Jupiter setup has become difficult to maintain, we can rebuild it into a cleaner Elementor system.

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If the site is still doing its job, we will not replace it for the sake of it.

We will help you understand whether the existing Jupiter site can be supported economically or whether rebuilding would give you a cleaner, easier-to-manage platform for the next few years.

Ask us about your Jupiter site

Taking on an older Jupiter site

A few things we will normally check first.

Before making significant changes, we’ll normally want to check a few of these things first to help us understand what we’re dealing with and avoids creating a bigger problem while trying to solve a small one.

  • WordPress
version

  • Jupiter or Jupiter X version

  • Page builder
in use

  • Theme and
child theme

  • Premium plugin licences

  • Plugin
compatibility

  • Custom CSS or code

  • PHP and hosting environment

What we can do

Ready for something easier to manage?

If the time has come to move on from your Jupiter site, we can rebuild your existing website in WordPress using Elementor.

That gives you a much cleaner editing experience and a site that’s considerably easier to maintain and develop over time and with the familiar WordPress workflow you are used too.

We can retain what works from the existing site, improve what doesn’t and give everything a proper visual refresh along the way.

WordPress Elementor Website

From

£2,700

What you will get:

  • High performing, beautiful website that works on all devices

  • Up to core 6 pages or page templates

  • Up to 3 custom visual direction options crafted to your brand

  • Design refinements done to your satisfaction

  • Contact form and social media integrations

  • Google Analytics and Search Console

  • A years free hosting & support package

Why choose Upkeep?

Why use Upkeep?

  • Arm with large muscular bicep clutching a green keyboard, holding it up in the air.
    Real human expertise

    You will speak to real UK based people who understand WordPress. Never a chatbot or anonymous call centre. Your issue is reviewed by the technical team responsible for helping resolve it.

  • Red mug branded with white Upkeep logo, with steam floating out of the top. A small digital desktop screen leaning against the side of the mug.
    Plain-English answers

    We will explain what has happened, why it matters and what we recommend doing next without hiding behind jargon.

  • A green and blue hot air balloon, with a red label across the balloon labelled 'WWW' in big white letters.
    Existing websites welcome

    We do not need to have designed, built or hosted your website. We are happy to investigate inherited, ageing and imperfect WordPress setups. No sales, no pressure.

  • Large crane lifting a yellow lego brick, stacking different multicoloured lego shaped blocks together in a pyramid style.
    Repair before replacement

    We will not recommend a rebuild when a sensible repair will do. Where continued repair is no longer safe or economical, we will explain the alternatives honestly.

Wordpress & Jupiter theme developers

Need help with Jupiter?

Send us the website and what you need changing. We will take a look and tell you the sensible next step.

Get in touch

Our reviews

What our clients say

  • “Our web developments are usually ambitious and complicated, but we are yet to come across a problem they haven’t been able to solve.”

    Abbie Dickson-Davies

    Head of Marketing, Propp

  • “Regular face-to-face meetings with the team in Winchester have been important to me, but their swift and professional telephone and email support is also invaluable to any business.”

    Jamie Pankhurst

    Founder & Managing Director, Wilde Trout

  • “All parts of the web project were provided on time and to budget, and the team have been a joy to work with.”

    Nikki Bream

    Group Managing Director, Hazeley Group

  • “They really understand our charity and our audiences and deliver high quality solutions that meet our goals.”

    Kay Mitchell

    Head of Communications, WinACC

Our thoughts

Common queries

Frequently asked questions

We believe in direct answers. If you have a specific technical scenario you’d like to discuss, please contact us directly.

See all our FAQs

Yes. Failed WordPress, theme and plugin updates are common support jobs. We can investigate what failed and recommend the safest route forward.

Yes. We can help with page updates, Elementor or WPBakery issues, theme and plugin troubleshooting, performance and maintenance.

We review the theme version, page builder, plugins, PHP, custom code and hosting environment before recommending the sensible route.

Often, yes. If the underlying setup is still healthy, we can make focused layout, content, performance and usability improvements.

Get in touch

Let us help you out

Do you have WordPress admin access? *

We need administrator access to investigate and fix issues.

Do you have access to your web hosting? *

We may not need this straight away, but it can speed things up.