October 13, 2026 9 min read
Plugin update broke my WordPress website. Should I roll it back?
Troubleshooting
Urgent WordPress support
Something gone wrong? We can help fast.
Whether something has broken, your website needs ongoing care, or you are ready to improve or rebuild it, Upkeep gives you direct access to experienced WordPress specialists.
From one-off fixes and content updates to managed hosting, WooCommerce and bespoke development, we will help you find the sensible next step.
We do not need to have built or hosted your website to help
How our urgent WordPress support works
Your WordPress problems, properly handled
When something important stops working, the last thing you need is a technical runaround.
Upkeep gives you direct access to experienced WordPress developers who can investigate the problem, explain what is happening in plain English and help you understand the safest route forward.
We work with existing and inherited WordPress websites, including sites built with Elementor, WPBakery, Jupiter and WooCommerce.
We can help you with:
- WordPress errors and warning messages
- Websites that are offline or inaccessible
- Failed WordPress, plugin or theme updates
- Plugin and theme conflicts
- Broken contact forms and enquiry routes
- WooCommerce and checkout problems
- Malware and suspected website compromises
- Missing pages, content or functionality
- Broken layouts and mobile display issues
- Hosting, SSL, domain and DNS problems
- Payment and third-party integration failures
- Emergency website and hosting migrations
What we do
Urgent WordPress support from £80 per hour
Where the issue is clear, we will provide a quote before work begins.
Some WordPress problems are less predictable than others, particularly when a site contains old software, custom code or several conflicting plugins. Where the cause is unclear, we will explain how we recommend investigating it and keep you informed before committing to substantial additional work.
You will be invoiced once the agreed work has been completed.
How do I get started?
What we need from you
Your website
addressWordPress administrator access
Hosting or server access
Domain or
DNS accessDetails of any recent website changes
Screenshots or copies of error messages
Plugin, integration or form information
Our methodical approach
We know it’s urgent, so we have a simple, reassuring process
Tell us what's happened
Complete our secure enquiry form and outline the issue in your own words. Include the website address, when the problem began and anything that may have recently changed.
We review and explain
We gather the access we need and review the website. An experienced developer investigates the likely cause and explains the options clearly.
Provide a clear cost
Once we understand the problem, we will confirm the recommended work and expected cost. Nothing substantial begins without your approval.
We get to work
We take the appropriate backups, complete the agreed repair and test the affected parts of the website. Once finished, we document what was done and let you know that everything is ready.
How our urgent WordPress support works
What happens if my issue cannot be fixed immediately?
We cannot confirm the repair, final cost or timescale until we have inspected the website.
Occasionally, a website may contain unsupported software, compromised code or wider technical problems that make an immediate repair unsafe. When that happens, we will explain what we have found and set out the sensible options.
What our next port of call would be
- A phased repair
- Additional technical investigation
- Replacing an unsupported plugin or theme
- Improving part of the existing website
- A rebuild where repair is no longer economical
- Specialist WooCommerce or checkout work
Our reviews
What our clients say
“Our web developments are usually ambitious and complicated, but we are yet to come across a problem they haven’t been able to solve.”
Abbie Dickson-Davies
Head of Marketing, Propp
“Regular face-to-face meetings with the team in Winchester have been important to me, but their swift and professional telephone and email support is also invaluable to any business.”
Jamie Pankhurst
Founder & Managing Director, Wilde Trout
“All parts of the web project were provided on time and to budget, and the team have been a joy to work with.”
Nikki Bream
Group Managing Director, Hazeley Group
“They really understand our charity and our audiences and deliver high quality solutions that meet our goals.”
Kay Mitchell
Head of Communications, WinACC
Why choose Upkeep?
Why use Upkeep?
Real human expertise
You will speak to real UK-based people who understand WordPress. Never a chatbot or anonymous call centre. Your issue is reviewed by the technical team responsible for helping resolve it.
Plain-English answers
We will explain what has happened, why it matters and what we recommend doing next without hiding behind jargon.
Existing websites welcome
We do not need to have designed, built or hosted your website. We are happy to investigate inherited, ageing and imperfect WordPress setups.
Repair before replacement
We will not recommend a rebuild when a sensible repair will do. Where continued repair is no longer safe or economical, we will explain the alternatives honestly.
Post care & project wrap up
What we do after the repair
Once the agreed work has been completed, we provide a clear summary of what we found, what we changed, whether anything else needs attention and any recommended steps to reduce the chance of recurrence.
There is no obligation to enter an ongoing support plan. Where regular maintenance, backups or monitoring would reduce future problems, we can explain the relevant Upkeep care options.
Our thoughts
Common queries
Frequently asked questions
We believe in direct answers. If you have a specific technical scenario you’d like to discuss, please contact us directly.
Yes. Failed WordPress, theme and plugin updates are common support jobs. We can investigate what failed and recommend the safest route forward.
No. We’re happy to investigate inherited, ageing and imperfect WordPress websites even if another agency, developer or freelancer originally built them.
Yes. We prefer repair before replacement where it makes sense, but we’ll also tell you when repeatedly repairing an old setup is becoming less economical than rebuilding it.
Usually, yes, although we need to inspect the website before confirming the repair, cost or timescale.
No. You can use Upkeep for one-off fixes and technical work without signing up to an ongoing care plan.
You can use ad-hoc support instead. You don’t need a care plan if you only need occasional fixes or changes.
Yes. We can investigate WordPress hosting, SSL, domain and DNS problems where they affect the website.
Yes. We can investigate suspected compromises and advise on the safest next steps. Older or uncertain sites may need to be inspected in a safe staging environment first.
Yes. We can investigate checkout behaviour, validation problems, plugin conflicts and customer journey issues.
Yes. Checkout, payment and other business-critical WooCommerce problems can be investigated through our support service.
Yes. For urgent or more complicated enquiries, you can contact the Upkeep / Think Creative team directly during working hours.
Ad-hoc WordPress support starts from £80 per hour. Where the work is clear, we’ll provide a cost or estimate before starting.
We’ll explain what we’ve found and discuss any additional cost before carrying out substantial extra work.
Yes. We can investigate websites that are offline or inaccessible, including WordPress errors, hosting problems, failed updates and plugin or theme conflicts.
Yes. Send us the error message or screenshot along with the website address and any recent changes you know about.
Yes. We can investigate contact forms, enquiry routes and common form integrations that have stopped working correctly.
We may recommend copying it into a safe staging environment first so we can inspect the setup without putting the live site at unnecessary risk.
We’ll explain what we’ve found and the sensible options. That could mean further investigation, a phased repair, replacing unsupported software or considering a rebuild.