Wordpress services
Everything your WordPress website needs, in one place.
Whether something has broken, your website needs ongoing care, or you are ready to improve or rebuild it, Upkeep gives you direct access to experienced WordPress specialists.
From one-off fixes and content updates to managed hosting, WooCommerce and focused development, we will help you find the sensible next step.
WordPress design & build
Need a brand new site? We’ll take it from here.
Whether you’re starting from scratch or your current website has simply run its course, we can plan, design and build something that feels like a proper step forward. A professional WordPress website, thoughtfully put together without turning it into a huge, complicated project.
Planned properly from the start.
We work out what visitors need to know, organise the pages and content and create a clear route through the site.
Properly design. Not just paint by numbers.
Our designers create a visual direction around your business, brand and content, then refine the details with you.
Built to work, easy to grow.
Built in WordPress and Elementor so the finished site is responsive, straightforward to update and ready to expand.
Methodical approach
Speak to real, human experts using our simple, reassuring process.
Tell us what's happened
Use our simple secure intake to outline the issue, change or project you need help with. Include the website address and anything useful for us to know.
We review and explain
We gather the access we need, review the website and explain the sensible options in plain English.
Provide a clear cost
Once we understand what is needed, we confirm the recommended work and expected cost. Nothing substantial begins without your approval.
We get to work
We complete the agreed work, test what we have changed and let you know when everything is ready for review.
Our reviews
What our clients say
“Our web developments are usually ambitious and complicated, but we are yet to come across a problem they haven’t been able to solve.”
Abbie Dickson-Davies
Head of Marketing, Propp
“Regular face-to-face meetings with the team in Winchester have been important to me, but their swift and professional telephone and email support is also invaluable to any business.”
Jamie Pankhurst
Founder & Managing Director, Wilde Trout
“All parts of the web project were provided on time and to budget, and the team have been a joy to work with.”
Nikki Bream
Group Managing Director, Hazeley Group
“They really understand our charity and our audiences and deliver high quality solutions that meet our goals.”
Kay Mitchell
Head of Communications, WinACC
Why use upkeep?
Proof we are WordPress experts, by the numbers
Upkeep is powered by the development team at Think Creative, backed by more than two decades of website experience.
- 150+
- Websites currently hosted on our servers
- 20+
- Years of web development experience
- 225+
- Websites built and developed over the years
Our pricing
Upfront costs, without surprise fees.
Ad-hoc fixes
£80/hour
One-off help with faults, changes and technical WordPress problems. You only pay for the time used. Pre-quoted where possible, or billed in 5-minute increments.
Pre-quoted or billed in 5-minute increments
WordPress fault finding and repairs
Plugin and theme troubleshooting
24/7 website availability monitoring
Content and layout updates
CMS support and training
Hosting & Support
From
£21/month - billed annually
Secure, managed WordPress hosting with essential maintenance and monitoring taken care of, including backups, updates, uptime monitoring and access to support.
Managed WordPress hosting
SSL certificate and server security
Daily backups with an off-site copy
24/7 website availability monitoring
WordPress, theme and plugin updates
Email and telephone support
Premium care
RecommendedFrom
£220/month
Hosting, maintenance and regular website updates for organisations that need ongoing hands-on help, including priority response and up to 3 hours of website updates each month.
Everything in Hosting & Support
Priority response during working hours
Up to 3 hours of website updates each month
Content, layout and plugin changes
Ongoing advice and recommendations
Unused time rolls over up to 10 hours
WordPress platform support
We work with the WordPress site you already have.
You do not need to rebuild your website before we can help. We support a wide range of WordPress setups, page builders, themes and ecommerce platforms. This includes older sites that have been inherited, heavily customised or simply left alone for a few too many years.
We’ll take a look at what you have, understand how it has been put together and recommend the sensible next step.
Common queries
Frequently asked questions
We believe in direct answers. If you have a specific technical scenario you’d like to discuss, please contact us directly.
Yes. Failed WordPress, theme and plugin updates are common support jobs. We can investigate what failed and recommend the safest route forward.
No. We’re happy to investigate inherited, ageing and imperfect WordPress websites even if another agency, developer or freelancer originally built them.
Yes. We prefer repair before replacement where it makes sense, but we’ll also tell you when repeatedly repairing an old setup is becoming less economical than rebuilding it.
Usually, yes, although we need to inspect the website before confirming the repair, cost or timescale.
No. You can use Upkeep for one-off fixes and technical work without signing up to an ongoing care plan.
You can use ad-hoc support instead. You don’t need a care plan if you only need occasional fixes or changes.
Yes. We can investigate WordPress hosting, SSL, domain and DNS problems where they affect the website.
Yes. We can investigate suspected compromises and advise on the safest next steps. Older or uncertain sites may need to be inspected in a safe staging environment first.
Yes. We can investigate checkout behaviour, validation problems, plugin conflicts and customer journey issues.
Yes. Checkout, payment and other business-critical WooCommerce problems can be investigated through our support service.
Yes. For urgent or more complicated enquiries, you can contact the Upkeep / Think Creative team directly during working hours.
Ad-hoc WordPress support starts from £80 per hour. Where the work is clear, we’ll provide a cost or estimate before starting.
We’ll explain what we’ve found and discuss any additional cost before carrying out substantial extra work.
Yes. We can investigate websites that are offline or inaccessible, including WordPress errors, hosting problems, failed updates and plugin or theme conflicts.
Yes. Send us the error message or screenshot along with the website address and any recent changes you know about.
Yes. We can investigate contact forms, enquiry routes and common form integrations that have stopped working correctly.
We may recommend copying it into a safe staging environment first so we can inspect the setup without putting the live site at unnecessary risk.
We’ll explain what we’ve found and the sensible options. That could mean further investigation, a phased repair, replacing unsupported software or considering a rebuild.
Get in touch
Let's talk about your website.
Tell us what you need and we will help you find the sensible next step.