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Isometric illustration of an online shop with a laptop displaying products, a sneaker, shopping interface, and sales controls.

WordPress support for online stores

Keep your WooCommerce
site selling.

When an ecommerce site develops a problem, it usually needs solving quickly.

Upkeep helps online stores with WooCommerce updates, products, checkout problems, payment integrations, performance, hosting and general WordPress maintenance, without making every change a major ecommerce project.

What we can help with

Practical eCommerce support, when you need it.

  • A wizard with long white hair and beard, dressed in a blue robe and matching pointy hat. One hand waving at a desktop screen and the other hand holding a yellow star tipped wand.
    Products & content

    Add or update products, categories, imagery, descriptions and promotional content.

  • Green shopping trolly with a blue tablet and mobile phone placed inside the centre.
    Checkout & payments

    Investigate checkout problems, payment gateway errors and customer journey issues.

  • Digital screen with multicoloured pie chart, the screen is accessorised with monster truck style fins and big grippy wheels and front headlights.
    WooCommerce plugins

    Review plugin conflicts, outdated extensions and compatibility problems.

  • A green shelled turtle, mouth open and eyes wide, clutching whilst strapped onto a blue rocket shooting into the sky.
    Speed & performance

    Improve image weight, caching, page speed and other common WordPress performance issues.

  • Large crane lifting a yellow lego brick, stacking different multicoloured lego shaped blocks together in a pyramid style.
    Landing pages & campaigns

    Build promotional pages and site sections for launches, offers and seasonal activity.

  • A machine made up of different cogs, buttons and sliding controls hooked up to a blue and green server box and a red desktop mouse.
    Hosting & maintenance

    Backups, monitoring, updates and ongoing support for the WordPress and WooCommerce stack.

Isometric illustration of a technology system featuring a lighthouse, house, circuit board, interface panels, and connected pathways.

When the store has outgrown the setup

Repair it when it makes sense. Rebuild it when it doesn’t

Older WooCommerce sites can become increasingly difficult to maintain as themes, plugins and checkout requirements evolve.

We will not recommend a rebuild just because something is old. We will help you understand whether the current setup can be improved safely or whether a cleaner rebuild would represent better long-term value.

Let us take a look
Isometric illustration of a creative workspace with a computer, design tools, artwork, and project controls.

Need something more complex?

We know where the Upkeep boundary is.

If you need advanced integrations, custom checkout logic, major catalogue architecture or a more strategic eCommerce project, we can bring in the wider Think Creative team rather than forcing it into a simple support job.

Contact Think Creative

How we work

Speak to real, human experts using our simple, reassuring process.

  1. Green portrait tablet with profile icon and information boxes, a loud speaker adjacent is projecting loud noise.
    Tell us what's happened

    Use our simple secure intake to outline the issue, change or project you need help with. Include the website address and anything useful for us to know.

  2. A red, yellow and cream blimp floating in the sky carrying a traffic light system displayed on a desktop. With two clouds floating around.
    We review and explain

    We gather the access we need, review the website and explain the sensible options in plain English.

  3. A hand holding onto a document with a bullet point list of information underneath a big red circle with a white pound symbol inside.
    Provide a clear cost

    Once we understand what is needed, we confirm the recommended work and expected cost. Nothing substantial begins without your approval.

  4. Mini green box TV character with arms, legs and red sneakers jumping into the air over the top of its red skateboard.
    We get to work

    We complete the agreed work, test what we have changed and let you know when everything is ready for review.

Let us help you out

What we do

Capable expertise, exactly when required.

We are a UK based specialist WordPress support provide responsive, no fuss, no jargon support to organisations that need practical updates, fixes, hosting and improvement service to their WordPress websites.

We are experts in:

  • WordPress

  • Woocommerce

  • Elementor

  • WPBakery

  • Jupiter X

  • Gutenberg

  • Google Analytics

  • Mailchimp

  • Google Search Console

  • Advanced Custom Fields

  • Gravity Forms

  • WP Rocket

Our methodical approach

Work with us however suits your team

Isometric illustration of a connected digital process featuring servers, a fishbowl, conveyor tracks, interface panels, and code controls.
  1. Green laptop character riding a red and blue bicycle, cycling super fast.
    Send us jobs as they come up

    Perfect when you just need occasional support.

    We’ll review each request and provide a clear cost before substantial work begins.

    Get started
  2. Green desktop screen character with arms and legs, wearing a red cape flapping in the wind, as it rides a harley davidson style motorbike with red wheels.
    Keep us around to help

    If there is always something happening on the website, one of our ongoing care plans can give your team regular access to support.

    Our care plans
  3. Green laptop character with arms driving a rocket style shaped space future motor vehicle that is shooting flames from its engine.
    Give us the bigger job

    If the existing site has become part of the problem, we can help improve or rebuild it too.

    And because Upkeep is powered by Think Creative, genuinely strategic, creative or technically complex projects can draw on the wider team when required.

    More about Think Creative

Our pricing

Upfront costs, without surprise fees.

Why choose Upkeep?

Why use Upkeep?

  • Arm with large muscular bicep clutching a green keyboard, holding it up in the air.
    Real human expertise

    You will speak to real UK based people who understand WordPress. Never a chatbot or anonymous call centre. Your issue is reviewed by the technical team responsible for helping resolve it.

  • Red mug branded with white Upkeep logo, with steam floating out of the top. A small digital desktop screen leaning against the side of the mug.
    Plain-English answers

    We will explain what has happened, why it matters and what we recommend doing next without hiding behind jargon.

  • A green and blue hot air balloon, with a red label across the balloon labelled 'WWW' in big white letters.
    Existing websites welcome

    We do not need to have designed, built or hosted your website. We are happy to investigate inherited, ageing and imperfect WordPress setups. No sales, no pressure.

  • Large crane lifting a yellow lego brick, stacking different multicoloured lego shaped blocks together in a pyramid style.
    Repair before replacement

    We will not recommend a rebuild when a sensible repair will do. Where continued repair is no longer safe or economical, we will explain the alternatives honestly.

Get in touch

Let us help you out

Do you have WordPress admin access? *

We need administrator access to investigate and fix issues.

Do you have access to your web hosting? *

We may not need this straight away, but it can speed things up.