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WPBakery WordPress support

Still running a website built with WPBakery?

You’re definitely not alone.

Thousands of WordPress websites were built using WPBakery, and plenty of them are still doing their job well. The problem usually starts when something needs changing.

Older page structures, custom theme integrations and years of plugin updates can make apparently simple edits surprisingly awkward. Our Upkeep team can help maintain, fix and improve your WPBakery website. We will always tell you honestly when continuing to patch the existing site no longer makes sense.

We do not need to have built or hosted your website to help.

How we can help you

WPBakery can be fiddly. Fear not, we’ve worked with it for years.

WPBakery websites often have a little more history than newer WordPress builds.

The page builder may be tied into an older theme. There may be custom shortcodes. Plugins may not have been updated for years. And seemingly straightforward page changes can affect parts of the site you were not expecting.

We do not automatically think that means the website needs replacing. It just helps to have someone who knows what they are looking at.

WPBakery support

WPBakery help when you need it.

  • A wizard with long white hair and beard, dressed in a blue robe and matching pointy hat. One hand waving at a desktop screen and the other hand holding a yellow star tipped wand.
    Page & content changes

    Update layouts, content, imagery, buttons, forms and existing page components without you having to wrestle with the editor yourself.

  • Mobile phone screen character with arms and legs, balancing on a yellow wheel unicycle with a green seat.
    Broken layouts

    Investigate and get things back into shape if layouts are broken or are not displaying correctly.

  • Digital screen with multicoloured pie chart, the screen is accessorised with monster truck style fins and big grippy wheels and front headlights.
    Plugin & theme compatibility

    Review plugin, theme and PHP compatibility and work out the safest route forward for older sites.

  • A machine made up of different cogs, buttons and sliding controls hooked up to a blue and green server box and a red desktop mouse.
    Hosting & maintenance

    We can host, back up, monitor and maintain the underlying site so you do not have to worry about the technical housekeeping.

  • A green shelled turtle, mouth open and eyes wide, clutching whilst strapped onto a blue rocket shooting into the sky.
    Performance improvements

    Years of additions can leave older WordPress websites carrying unnecessary weight. We can help make sensible performance improvements.

  • Three component screens displaying an array of graphs and analytic tracking diagrams.
    Analytics ready

    Google Analytics and Search Console can be connected so you can track site performance.

Isometric illustration of a technology system featuring a lighthouse, house, circuit board, interface panels, and connected pathways.

Should you keep WPBakery or rebuild?

Sometimes the best thing we can do is leave your existing website alone and fix the thing that is actually wrong.

Sometimes it isn’t. If making basic changes has become increasingly expensive, the theme is no longer supported, plugins are creating compatibility problems or the website is holding your business back, rebuilding can represent much better long-term value.

We’ll help you make that decision based on the condition of the site — not because we want to sell you a new one.

What we can do

Ready for something easier to manage?

If the time has come to move on from WPBakery, we can rebuild your existing website in WordPress using Elementor.

That gives you a much cleaner editing experience and a site that’s considerably easier to maintain and develop over time and with the familiar WordPress workflow you are used too.

We can retain what works from the existing site, improve what doesn’t and give everything a proper visual refresh along the way.

How can we get started?

Taking on an older WPBakery site

Before making significant changes, we’ll normally want to check a few of these things first to help us understand what we’re dealing with and avoids creating a bigger problem while trying to solve a small one.

  • WordPress &
WPBakery version

  • PHP version

  • Theme and
child theme

  • Any custom code or shortcodes

  • Plugin
compatibility

  • Premium plugin licences

  • Hosting environment

Why choose Upkeep?

Why use Upkeep?

  • Arm with large muscular bicep clutching a green keyboard, holding it up in the air.
    Real human expertise

    You will speak to real UK based people who understand WordPress. Never a chatbot or anonymous call centre. Your issue is reviewed by the technical team responsible for helping resolve it.

  • Red mug branded with white Upkeep logo, with steam floating out of the top. A small digital desktop screen leaning against the side of the mug.
    Plain-English answers

    We will explain what has happened, why it matters and what we recommend doing next without hiding behind jargon.

  • A green and blue hot air balloon, with a red label across the balloon labelled 'WWW' in big white letters.
    Existing websites welcome

    We do not need to have designed, built or hosted your website. We are happy to investigate inherited, ageing and imperfect WordPress setups. No sales, no pressure.

  • Large crane lifting a yellow lego brick, stacking different multicoloured lego shaped blocks together in a pyramid style.
    Repair before replacement

    We will not recommend a rebuild when a sensible repair will do. Where continued repair is no longer safe or economical, we will explain the alternatives honestly.

Wordpress & WPBakery developers

Need help with WPBakery?

Tell us what’s happening. If it’s an easy fix, we’ll tell you.

If it needs some investigation, we’ll explain what we need to check.

And if the website has reached the point where rebuilding makes more sense, we’ll tell you that too.

Our reviews

What our clients say

  • “Our web developments are usually ambitious and complicated, but we are yet to come across a problem they haven’t been able to solve.”

    Abbie Dickson-Davies

    Head of Marketing, Propp

  • “Regular face-to-face meetings with the team in Winchester have been important to me, but their swift and professional telephone and email support is also invaluable to any business.”

    Jamie Pankhurst

    Founder & Managing Director, Wilde Trout

  • “All parts of the web project were provided on time and to budget, and the team have been a joy to work with.”

    Nikki Bream

    Group Managing Director, Hazeley Group

  • “They really understand our charity and our audiences and deliver high quality solutions that meet our goals.”

    Kay Mitchell

    Head of Communications, WinACC

Common Elementor queries

Frequently asked questions

We believe in direct answers. If you have a specific technical scenario you’d like to discuss, please contact us directly.

Yes. Failed WordPress, theme and plugin updates are common support jobs. We can investigate what failed and recommend the safest route forward.

Yes. If rebuilding makes sense, we can retain what works from the current site and recreate it in a cleaner Elementor setup.

Yes. We can help maintain, fix and improve existing WPBakery websites rather than automatically assuming they need replacing.

Not automatically. If it remains supportable and useful, repairing it can make sense. If routine changes have become expensive or the underlying software is no longer supported, rebuilding may offer better long-term value.

Older WPBakery sites can be tied into legacy themes, shortcodes, custom code and years of plugin changes. That can make apparently small edits more complicated than expected.

Get in touch

Need help with WPBakery?

Tell us what’s happening. If it’s an easy fix, we’ll tell you.

If it needs some investigation, we’ll explain what we need to check.

And if the website has reached the point where rebuilding makes more sense, we’ll tell you that too.

Do you have WordPress admin access? *

We need administrator access to investigate and fix issues.

Do you have access to your web hosting? *

We may not need this straight away, but it can speed things up.