FAQs
Frequently asked questions
You’re probably not the first. We’ve pulled together answers to the things clients often ask us about our services, process, timings, costs, platforms and how we work. Have a browse, and if anything still feels unclear, just get in touch.
Showing 24 of 173 FAQs
Yes. We prefer repair before replacement where it makes sense, but we’ll also tell you when repeatedly repairing an old setup is becoming less economical than rebuilding it.
Yes. Send us the website address and we can work out what WordPress setup, theme, builder and plugins are being used before recommending the sensible next step.
We fix, maintain, host, improve and build WordPress websites. That includes troubleshooting, content changes, care plans, performance work, UX improvements, WooCommerce, SEO, migrations and completely new websites.
Yes. If your website has broken, is showing a critical error or something important has stopped working, we can investigate the problem and help get things back up and running.
Yes. Our ongoing WordPress maintenance includes keeping your website updated and monitored, along with support for problems and changes as they arise.
Yes. We support products, checkout, payments, shipping, plugins, performance, hosting and general WooCommerce maintenance.
Usually, yes, although we need to inspect the website before confirming the repair, cost or timescale.
Our standard WordPress Elementor websites start from £2,700 + VAT. This includes a professionally designed and built website using our proven approach.
Yes. Managed hosting includes regular website backups, including an off-site copy.
Yes. Hosting & Support includes website availability monitoring.
Yes. WordPress, theme and plugin updates form part of the managed hosting and maintenance service.
Managed WordPress hosting, SSL and server security, backups, availability monitoring, WordPress/theme/plugin updates and access to support.
Yes. We can provide hosting, backups, updates, monitoring and ongoing technical support for WordPress and WooCommerce.
No. You can use Upkeep for one-off fixes and technical work without signing up to an ongoing care plan.
The standard Hosting & Support plan is focused on the health and maintenance of the underlying website. Regular content and layout changes are better suited to Premium Care or ad-hoc support.
You can continue with one of our ongoing hosting or care plans. We’ll contact you before renewal.
It starts from £21 per month, billed annually.
You can use ad-hoc support instead. You don’t need a care plan if you only need occasional fixes or changes.
Yes. We can investigate WordPress hosting, SSL, domain and DNS problems where they affect the website.
Yes. We can investigate suspected compromises and advise on the safest next steps. Older or uncertain sites may need to be inspected in a safe staging environment first.
Yes. The first year of hosting, maintenance and technical support is included.
No. Existing email services sit separately from standard website hosting, although we can help configure or provide email services separately.
Yes. We’ll normally review the current website and hosting setup first and flag anything that needs attention before taking responsibility for it.