FAQs
Frequently asked questions
You’re probably not the first. We’ve pulled together answers to the things clients often ask us about our services, process, timings, costs, platforms and how we work. Have a browse, and if anything still feels unclear, just get in touch.
Showing 24 of 173 FAQs
Examples can include custom admin tools, forms, workflows, custom post types, integrations, WooCommerce extensions, calculators and automation.
No. If a reliable existing plugin solves the requirement cleanly, we’ll recommend that instead.
We’ll say so. If the requirement needs deeper strategy, bespoke development, advanced ecommerce or a more complex platform, we can bring in the wider Think Creative team rather than forcing the project into the wrong service.
Yes. A technical review comes first so we can understand the requirement and decide whether custom development is actually appropriate.
We can bring in Think Creative’s wider development team for larger or more technically demanding requirements.
Yes, where the requirement is appropriate for Upkeep. Additional functionality is scoped separately, while more complex requirements can move into Think Creative.
Yes. That is a large part of what Upkeep is for — fixes, updates, hosting and everyday website jobs you don’t want to become another responsibility.
No. Tell us what’s happening, what you need changing or what you’re trying to achieve. We’ll work out the technical bit.
We can handle hosting, maintenance, updates, monitoring, fixes and ongoing support depending on the level of care you choose.
If the requirement grows into a larger strategic or technical project, the wider Think Creative team can step in.
Yes. We can add pages, services, landing pages, content and improvements without automatically requiring a completely new site.
Usually, yes. Send us the website and whatever access you have and we can work out what is needed.
Yes. When taking on an existing site, we can review Elementor Pro, licences, versions and the current template setup.
Yes. We can help with headers, footers, archive templates, post templates and other reusable Elementor structures.
Yes. Failed WordPress, theme and plugin updates are common support jobs. We can investigate what failed and recommend the safest route forward.
Yes. Elementor makes routine text, imagery and page changes considerably easier without needing to dig through code.
Yes. Elementor is the chosen platform for Upkeep’s fixed-price WordPress website builds.
New Upkeep websites are built in WordPress using Elementor.
It gives clients a visual WordPress editing experience while giving our designers and developers enough flexibility to build a professional, responsive website.
Yes. If rebuilding makes sense, we can retain what works from the current site and recreate it in a cleaner Elementor setup.
Yes. We can help with page changes, templates, forms, responsive issues, WooCommerce, performance and maintenance.
Yes. Responsive layout problems are a common Elementor support job.
You don’t need to decide before contacting us. Tell us what you need and we’ll route it appropriately.
No. We’re happy to investigate inherited, ageing and imperfect WordPress websites even if another agency, developer or freelancer originally built them.