Frequently asked questions

Yes. Performance is one of the technical areas we can review alongside crawlability, structure and indexing.

Website performance can contribute to technical SEO and user experience, so we consider it as part of wider site health rather than in isolation.

Yes. If your website has gone down, is showing a critical error or an important feature has stopped working, we’ll investigate quickly and work to get you back online. We’ll tell you what went wrong, what needs fixing and what we’d recommend to stop it happening again.

Yes. Our ongoing maintenance keeps your website updated, secure and monitored, with support for problems and changes as they arise. Most of it is handled remotely, so there’s no disruption to your working day.

Yes. We’re based in central Winchester, about 12 miles from Southampton, and most WordPress support, design and development can be handled remotely. You’ll speak to a real person who knows your site, by email, phone or video call.

Yes. We can take over inherited WordPress websites, including older themes and page builders, whether they were built by another agency, a freelancer or an in-house team. We’ll review what’s there before recommending anything, and we’re happy to work with sites that have been neglected for a while.

Yes. If the requirements grow beyond the sensible Upkeep scope, we can bring in the wider Think team without you needing to start again with another company.

Examples include brand strategy, substantial UX and information architecture, bespoke platforms, Laravel development, advanced ecommerce, custom integrations and web applications.

Yes. If your project needs a more substantial brand strategy or identity project, Think Creative can scope that separately.

Yes. If your website has gone down, is showing a critical error or something important has stopped working, we can investigate and help get it back up and running, wherever you’re based. We’ll find the cause, explain what happened in plain English and recommend how to stop it happening again.

Yes. Our maintenance keeps your website updated and monitored, with support for problems and changes as they arise. Everything is handled remotely, so it works just as well for a team in Edinburgh or Cardiff as it does for one down the road.

Yes. We can investigate websites that are offline or inaccessible, including WordPress errors, hosting problems, failed updates and plugin or theme conflicts.

Yes. Send us the error message or screenshot along with the website address and any recent changes you know about.

Yes. We can investigate contact forms, enquiry routes and common form integrations that have stopped working correctly.

We may recommend copying it into a safe staging environment first so we can inspect the setup without putting the live site at unnecessary risk.

We’ll explain what we’ve found and the sensible options. That could mean further investigation, a phased repair, replacing unsupported software or considering a rebuild.

Yes. We can update pages, services, team members, case studies, blogs, imagery and downloads.

Yes. We can replace, resize, optimise and update website imagery as part of everyday content support.

Not within the standard £2,700 scope. You supply the final copy, although we help advise on structure and content requirements. Full copywriting can be quoted separately.

Yes. Where the current website allows it, we can add or redesign sections without rebuilding the whole page.

If you already have good photography, we’ll work with it. The standard website can also include up to 15 professionally licensed stock images.

Typical delivery is approximately 3–4 weeks, provided we receive content, feedback and approvals when needed.

The standard project includes up to three initial homepage visual directions. You choose the preferred route and we refine that direction before applying it across the website.

The standard scope includes up to six pages or page templates.