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Rebuilds & Platforms
WordPress support across the UK
Your WordPress website, properly looked after
Need someone to fix a broken website, keep WordPress updated or finally work through that growing list of changes? Upkeep provides WordPress support, maintenance, development and hosting for businesses across the UK.
Based in Winchester, we work remotely with business owners, marketing teams and agencies. You don’t need to be nearby, have a support contract or know exactly what’s wrong to get started.
What we do
Practical WordPress support without the jargon
An update has broken the layout. The contact form has stopped sending. Or the website still works, but nobody is quite sure who is looking after it.
We can investigate the immediate problem and help you decide what needs attention next. That might mean a one-off repair, regular maintenance or development work to make the website more useful. Tell us what’s happening. We’ll explain the likely next step and whether a closer technical investigation is needed before we can quote for the work.
We can help with:
- WordPress errors and broken websites
- Plugin and theme problems
- WordPress updates
- Website security
- Performance and slow websites
- Content and website changes
- WooCommerce issues
- Elementor support
- WordPress development
- Website migrations
- Hosting and DNS
- Ongoing maintenance and care plans
Existing WordPress websites
We can take over a WordPress website you already have
Your original developer may have moved on. Your agency may no longer offer support. Or you may have inherited a website with very little information about how it was built. We regularly work on WordPress websites built by other people, including older themes, page builders and setups that have missed a few updates. We’ll assess the website and the access available before recommending a way forward.
Where a repair or improvement makes sense, that’s where we’ll start. If the underlying setup is making every change difficult or expensive, we’ll explain the alternatives.
UK WordPress support
Based in Winchester, supporting websites nationwide
Most WordPress support can be handled remotely. We can review your website, discuss the issue by phone or email and arrange the access needed to investigate. You don’t need to organise an office visit to get a problem looked at.
Upkeep is powered by Think Creative, an agency with more than 25 years of website experience. You have access to an established team, with wider design, development, UX and SEO expertise when the work calls for it.
Whether your organisation works from one office or has people spread across the UK, we can help you work out who needs to be involved and what information we need to get started.
Our reviews
What clients say about the team behind Upkeep
“Our web developments are usually ambitious and complicated, but we are yet to come across a problem they haven’t been able to solve.”
Abbie Dickson-Davies
Head of Marketing, Propp
“They really understand our charity and our audiences and deliver high quality solutions that meet our goals.”
Kay Mitchell
Head of Communications, WinACC
“Regular face-to-face meetings with the team in Winchester have been important to me, but their swift and professional telephone and email support is also invaluable to any business.”
Jamie Pankhurst
Founder & Managing Director, Wilde Trout
“All parts of the web project were provided on time and to budget, and the team have been a joy to work with.”
Nikki Bream
Group Managing Director, Hazeley Group
Our services
WordPress fixes, maintenance and development
Something stopped working?
Critical errors, broken forms and failed plugin updates need proper investigation. Tell us what has changed and what the problem is affecting. We’ll assess the issue and recommend the safest way forward.
Need someone to look after your website?
Our WordPress care plans cover routine maintenance, monitoring and updates. We’ll help you choose a suitable level of care and explain what is included, so responsibility for the website is clearer.
Need changes or development work?
We can help with new pages, functionality, integrations, WooCommerce development and performance improvements. Bring us the changes you need, and we’ll help scope the work around your existing website.
Who we help
WordPress support for UK businesses and teams
Business owners
Get experienced help with your website without having to recruit a developer. We can handle an immediate problem or help you put ongoing maintenance in place.
Marketing teams
Keep campaign pages, forms, content changes and integrations moving. We can help with the technical work that sits between your marketing plans and getting them live.
Businesses using WooCommerce
Get support with products, checkout, payments, shipping and store performance. We’ll assess how the issue affects your shop before recommending changes.
Agencies and freelancers
Bring in WordPress development, fixes, hosting and technical support when you need additional expertise. We can work behind the scenes while you manage the client relationship.
Support when you need it
One-off WordPress support or ongoing help
You can ask us to investigate a specific problem without signing up to a care plan. If you need someone to keep looking after the website afterwards, we can discuss ongoing maintenance too.
Ad-hoc WordPress support starts from £80 per hour. Where the work is clear, we’ll provide a cost or estimate before starting. If we need a paid investigation to establish what’s wrong, we’ll explain that first.
Why Upkeep
Why choose Upkeep for WordPress support?
An experienced team
Upkeep is powered by Think Creative, bringing more than 25 years of website experience to the work behind your site.
UK based, easy to contact
Our team is based in Winchester. Most support is handled remotely, with phone and email contact during our published office hours.
Existing websites welcome
We can investigate websites built by another agency or developer, including older WordPress setups that need some attention.
Support beyond maintenance
When your website needs design, UX, SEO or more involved development, we can draw on the wider Think Creative team.
Not sure where to start?
Tell us what your website is doing
Send us the website address and a short description of the problem or change you need. If you know when it started or have an error message, include that too.
Don’t worry if you don’t know which plugin is responsible or who currently manages the hosting. Tell us what access you have, and we’ll help identify the next step.
Website design & build
Need a new WordPress website instead?
Sometimes a website has reached the point where replacing it is the more sensible option. We can help with that too, with WordPress Elementor websites starting from £2,700 + VAT.
Our approach combines proper design thinking with a proven framework, giving you room to refine the visual direction while keeping the project focused. Design discussions and feedback can be handled remotely, wherever you are in the UK.
Common questions
Frequently asked questions about WordPress support
If you’re looking for WordPress support in the UK, you probably have a few questions about how we work, what we can help with and what it costs. Here are some of the questions we get asked most often.
Yes. We support products, checkout, payments, shipping, plugins, performance, hosting and general WooCommerce maintenance.
Our standard WordPress Elementor websites start from £2,700 + VAT. This includes a professionally designed and built website using our proven approach.
Yes. We can take over inherited WordPress websites, including older themes and page builders, whether they were built by another agency, a freelancer or an in-house team. We’ll review what’s there before recommending anything, and we’re happy to work with sites that have been neglected for a while.
Yes. If your website has gone down, is showing a critical error or something important has stopped working, we can investigate and help get it back up and running, wherever you’re based. We’ll find the cause, explain what happened in plain English and recommend how to stop it happening again.
Yes. Our maintenance keeps your website updated and monitored, with support for problems and changes as they arise. Everything is handled remotely, so it works just as well for a team in Edinburgh or Cardiff as it does for one down the road.
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Rebuilds & Platforms
Based in Winchester
Wordpress support from Winchester, Hampshire
If you need help with an existing WordPress website, we’d be happy to take a look.
Whether you need a one-off fix, ongoing maintenance, development support or someone to take responsibility for keeping the site running properly, we’re here to help.
Upkeep / Think Creative Consultants Ltd
88–89 High Street
Winchester
Hampshire
SO23 9AP